Shipping & Returns

A conscious journey from our studio to your skin. We handle every order with the same intentionality that goes into our designs, ensuring your pieces arrive safely, anywhere in the world.

At a Glance

Global Delivery

We ship worldwide. Orders are typically processed within 1–2 business days to ensure your pieces reach you as soon as possible.

14-Day Returns

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Your ease is our priority.

Here to Help

Have a question about a shipment or a recent order? Reach out to our team at info@softform.studio for personalized assistance.

Intentional Transit

We believe the care we put into our garments should extend to how they reach you. From our design studio in New Zealand to our crafting partners in Vietnam, every step is a deliberate move toward quality. Once your order is placed, our team hand-prepares your pieces in minimalist, earth-conscious packaging designed to protect both the fabric and the planet.

Frequently Asked Questions

Shipping & Delivery

How long will it take to process my order?

Every Soft Form piece is hand-checked to meet our quality standards. Please allow 1–2 business days for our studio to process and pack your order before it is dispatched.

What are your shipping zones and timelines?

We offer flat-rate shipping globally. For our New Zealand and Australian community, orders typically arrive within 3–5 business days. For international orders, please allow 7–12 business days for delivery.

How can I track my shipment?

Once your order is on its way, you will receive a confirmation email with a tracking number. You can monitor your second skin's journey through our carrier's portal; please allow 24 hours for the initial tracking information to update.

Can I change or cancel my order once placed?

Due to our fast processing times, we are unable to guarantee changes or cancellations once an order is confirmed. If you notice an error in your shipping address, please contact info@softform.studio immediately, and we will do our best to assist.

RETURNS & EXCHANGES

What is your return policy?

We accept returns on items in their original state: unworn, unwashed, and with all tags attached; within 14 days of delivery. For hygiene and sustainability reasons, intimate apparel and items marked as 'Final Sale' are not eligible for return.

How do I start a return?

To begin the process, please contact our team at info@softform.studio with your order number. Once your return is inspected and approved, a refund will be processed to your original payment method within 5–10 business days.

Do you offer direct exchanges?

To ensure you secure your preferred silhouette or size before it sells out, we recommend returning your original item for a refund and placing a new order for the desired piece.

What if I receive a damaged or faulty item?

We stand by our craftsmanship. If you receive a faulty item, please reach out to us within 48 hours of delivery with photos of the issue. We will prioritize a replacement or a full refund to resolve the matter immediately.

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