Frequently Asked Questions
Orders & Shipping
How long will it take for my order to arrive?
We aim to process all orders within 1–2 business days. Standard shipping typically takes 3–7 business days depending on your location. You will receive a confirmation email with tracking details as soon as your package is on its way.
Do you ship internationally?
Yes. soft form is available globally. International shipping times and costs vary by destination and will be calculated at checkout.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders almost immediately. Please contact us within 1 hour of placement if you need to make changes, and we will do our best to accommodate.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that for hygiene reasons, certain items may be final sale.
How do I start a return?
Contact our team at info@softform.studio with your order number to begin the process.